Privacy Policy

1. Introduction

This Privacy Policy describes how FreightFlow LLC (“Company,” “we,” “us,” or “our”) collects, uses, and shares information in connection with your use of our website and related online services (collectively, the “Site”). We operate solely within the United States, and this Policy applies to information collected through this Site and other interactions with us within U.S. jurisdiction.  

2. Information We Collect

We may collect the following types of information when you use our Site or communicate with us:

Contact Information: Name, company name, email address, phone number, and any other information you provide in forms or communications.  

Inquiry Details: Shipment needs, modes/freight type, and any other details you include in your message or quote request.  

Technical and Usage Information: IP address, browser type, operating system, referring URLs, device identifiers, pages visited, and timestamps. 

Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies to support functionality and analytics.  

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and communicate about potential or existing freight brokerage services.
• To operate, maintain, and improve our Site, including monitoring and analyzing usage and trends.
• To manage our relationship with you as a customer, carrier, or business partner, where applicable.
• To send you administrative information, such as updates to our terms, policies, or services.
• To comply with applicable U.S. laws and regulations and respond to lawful requests and legal processes.
• To protect the security and integrity of our Site, systems, and business, including detecting and preventing fraud or other illegal activity.

4. How We Share Your Information 

We may share your information as follows:

Service Providers: With third‑party vendors and service providers that perform services on our behalf (for example, website hosting, IT support, analytics, or communications).

Carriers and Logistics Partners: With motor carriers, shippers, or other logistics partners solely as necessary to evaluate or perform freight brokerage and related services you request.

Legal and Safety: With law enforcement, government authorities, or other parties when we believe in good faith that disclosure is required or appropriate to comply with the law, protect our rights, property, or safety, or protect the rights, property, or safety of others.

Business Transfers: In connection with a merger, acquisition, asset sale, financing, or similar transaction, or in the event of insolvency, bankruptcy, or receivership, your information may be transferred to a successor or affiliate as permitted by law.  We do not sell or rent your personal information to third parties for their own marketing purposes.  

5. Data Storage, Location, and Retention

We operate in the United States and intend to store and process personal information on systems located in the United States. We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements.  

6. Data Security  

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. 

7. Your Choices and Rights

Depending on your U.S. state of residence, you may have the following rights regarding the personal information we collect and maintain about you:

• Right to Access and Portability: You may request to confirm whether we are processing your personal information and request a copy of your data in a portable, readily usable format Cengage Group JAMS.
• Right to Correct: You have the right to request that we correct any inaccuracies in the personal information we maintain about you, taking into account the nature of the data and our purposes for processing CookieYes Osano.
• Right to Delete: You may request that we delete the personal information we have collected from or about you, subject to certain legal exceptions (such as our need to retain data for legal or business obligations) California DOJ Baker Donelson.
• Right to Opt-Out of Targeted Advertising: You have the right to direct us not to process your personal information for targeted advertising purposes Osano.
• Universal Opt-Out Signals (GPC): Our Site is configured to recognize and honor Global Privacy Control (GPC) signals. If your browser or device sends a GPC signal, we will treat it as a valid request to opt out of the “sale” or “sharing” of your information for targeted advertising CookieScript California DOJ. 

How to Exercise Your Rights: To submit a request, please contact us using the details in the “Contact Us” section. We will verify your identity before fulfilling your request to protect your security. We do not discriminate against you for exercising any of these rights.

8. Your California Privacy Rights

Shine the Light Law: California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes GetTerms. We do not share your personal information with third parties for their own marketing purposes without your express consent Stearns & Foster. 

9. Data Retention and Minimization

We limit the collection and use of personal information to what is reasonably necessary and proportionate to fulfill our disclosed business purposes Multistate. We retain your data only for as long as necessary to provide our services, comply with statutory limitation periods, or fulfill contractual obligations CookieYes. 

10. Cookies and Tracking Technologies

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or notify you when a cookie is being placed on your device. If you disable cookies, some features of the Site may not function properly. We may use cookies and similar technologies to remember your preferences and improve site functionality and/or understand how visitors use the Site and compile aggregate statistics.

11. Children’s Privacy

Our Site and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take reasonable steps to delete such information as soon as practical.

Third‑Party Websites

The Site may contain links to websites or services not operated by us. We are not responsible for the privacy practices or the content of any third‑party websites. Your use of such websites is subject to the terms and policies of those sites.

12. graphic Limitations

Our freight brokerage services and business activities are based in and intended for use within the United States. If you access the Site from outside the United States, you do so at your own risk, and you are responsible for compliance with local laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page.

Your continued use of the Site after any changes are posted means you accept the revised Policy.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy or our data practices,

please contact us at:

FreightFlow LLC
3072 104th St, Urbandale, IA 50320
 888-290-3030